Terms and Conditions LuckyBet

Welcome to luckybet, Malaysia's trusted online entertainment and betting platform. This Terms and Conditions document ("Terms") governs your use of the luckybet.ml website, the luckybet mobile app, and all related services we offer.

By accessing, registering for, or using any part of the LuckyBet platform, you automatically agree to be bound by these Terms, together with Privacy Policy our and Responsible Gaming Guide us, all of which form part of this agreement.

If you disagree with any part of these Terms, please stop using the luckybet platform immediately. luckybet reserves the right to modify, add, or remove any part of these Terms at any time without prior notice, and such changes will take effect immediately upon being published on our website.

To register and use luckybet services, you must meet the following eligibility requirements:

• Minimum Age: You must be at least 18 years of age at the time of registration. LuckyBet is an adults-only platform and we do not accept registrations from underage individuals.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable to you.
• One Account Only: Each individual is only permitted to hold one luckybet account. Holding multiple accounts by the same individual is a serious violation of these Terms.
• Verified Information: All information you provide during registration and while using the platform must be truthful, accurate, and up to date.
• Not on the Restricted List: You must not appear on any gambling prohibition list or recognized self-exclusion register.

The luckybet account registration process is designed to ensure the security and legitimacy of every member. During registration, you are required to provide accurate personal information including your full name, date of birth, phone number, and an active email address.

LuckyBet carries out a Know Your Customer (KYC) process as part of our security procedures. This process may require you to:

• Submitting a copy of a valid identity card or passport
• Verifying your mobile number via OTP code
• Submitting proof of current residential address (recent utility bill or bank statement)
• Verifying the payment method used

You are solely responsible for keeping your account password confidential. LuckyBet will never ask for your password via email, phone, or live chat. If you suspect unauthorized access to your account, contact our support team immediately.

Any activity that occurs within your account is your sole responsibility, unless you can prove that unauthorized access occurred due to negligence on the part of luckybet.

LuckyBet supports a wide range of local payment methods for the convenience of members in Malaysia. All deposits are processed using the latest encryption technology to ensure the security of your transactions.

Deposit methods accepted by LuckyBet include:

• DuitNow QR & DuitNow Transfer – Instant, available 24/7
• FPX (Financial Process Exchange) – Direct transfer from local banks
• Touch 'n Go eWallet – Suitable for small to medium deposits
• Boost eWallet – Processed within seconds
• GrabPay – For Grab ecosystem users
• Standard Bank Transfer – For larger amounts

Minimum and maximum deposit limits vary by chosen payment method. For the latest limit information, please refer to the Deposit us. luckybet does not charge any processing fees for deposits; however, your bank or e-wallet provider may apply their own charges.

All deposits must originate from legitimate sources and be owned by you. luckybet does not accept funds from third parties or through unauthorized methods. Any deposit suspected of involving illegal activity will be temporarily frozen pending further investigation.

The fund withdrawal process at luckybet is designed to be fast, secure, and straightforward. We understand how important it is to access your winnings in the shortest time possible.

The key requirements for fund withdrawals are as follows:

• The account must have completed full KYC verification before the first withdrawal request can be processed.
• Withdrawals may only be made to a bank account or e-wallet registered in the same member's name
• The rollover requirements for any active bonus must be fulfilled before a withdrawal is processed.
• Minimum and maximum withdrawal limits apply and vary by withdrawal method.
• The original deposit amount must be wagered at least once before withdrawals are permitted for the first deposit.

Withdrawal processing times depend on the method selected. Generally, withdrawals via DuitNow and e-wallets are completed within 15 to 60 minutes for fully verified accounts. Withdrawals via standard bank transfer may take up to one business day.

LuckyBet reserves the right to request additional documentation before processing large withdrawals as part of our Anti-Money Laundering (AML) compliance procedures.

LuckyBet offers a wide range of attractive bonuses and promotions for new and existing members. Each offer has specific terms and conditions that must be read and understood before claiming.

General guidelines applicable to all LuckyBet bonuses and promotions:

• Rollover Requirements (Wagering): Each bonus is subject to specific rollover requirements that must be met before bonus funds or winnings from bonus funds can be withdrawn. The rollover value is clearly stated in each promotional offer.
• Validity Period: All bonuses have a limited validity period. Bonuses that are unused or whose rollover requirements are not met within the specified period will be automatically forfeited.
• Bonus Betting Limit: When using bonus funds, the maximum wager per round or hand is RM10 or equivalent, unless otherwise stated in the relevant promotion terms.
• Restricted Games: Some bonuses may only be used for specific game categories. Wagering on excluded games may not count toward fulfilling rollover requirements.
• One Bonus at a Time: Only one deposit bonus may be active at a time. Claiming a new bonus before the current one is completed may result in the active bonus being forfeited.
• Anti-Abuse: LuckyBet reserves the right to restrict, suspend or void any bonus where there are signs of abuse, fraud or exploitation of the bonus system.

For full details on all current promotions, visit the Promotions us. Members of the VIP LuckyBet members are eligible for exclusive bonuses with lower rollover requirements and higher wagering limits.

LuckyBet is committed to providing a fair, safe and enjoyable gaming environment for all members. All games available on our platform use a Random Number Generator (RNG) that has been verified and audited by recognised independent bodies.

General game rules applicable to all members:

• Every game outcome generated by the system is final and cannot be disputed unless there is solid evidence of a verifiable technical failure.
• In the event of a technical disruption during an active game session, the interrupted game will be resolved according to standard technical protocols and any credit balance will be restored.
• Members are responsible for ensuring a stable internet connection while playing. LuckyBet is not liable for any losses resulting from a disconnection on the member's end.
• Winnings obtained through exploitation of bugs, system vulnerabilities, or unauthorized means are invalid and will be forfeited.
• Game log records stored on the luckybet servers serve as the definitive reference for resolving any disputes related to game outcomes.

For sports betting under the Betting and Wagering, odds displayed are subject to change until the wager is confirmed by the system. LuckyBet reserves the right to void any wager placed at clearly incorrect odds due to a technical error.

To maintain a fair and safe environment for all members, LuckyBet strictly prohibits the following activities:

• Use of Automation Software: The use of bots, automated scripts, assistance software or any tools that provide an unfair advantage over other players is strictly prohibited.
• Identity Fraud: Registering using false information, impersonating another person or using fraudulent documents during the KYC process.
• Game Manipulation: Colluding with other players to manipulate game outcomes, particularly in table games or Live Casino.
• Bonus Abuse: Claiming bonuses using multiple accounts, exploiting weaknesses in the bonus system or employing betting strategies clearly intended to fulfil rollover requirements without genuine risk.
• Money Laundering: Using the LuckyBet platform as a channel to process funds from illegal sources or criminal activities.
• System Disruption: Any attempt to hack, breach, or disrupt the technical operations of the luckybet platform.

LuckyBet reserves the right to take the following actions against any account suspected of violating these rules:

1. Temporary account suspension for investigation purposes
2. Freezing of funds in the relevant account
3. Permanent account closure without refund of remaining balance
4. Reporting to the relevant legal authorities
5. Civil or criminal legal action where applicable.

You may close your LuckyBet account at any time by contacting our support team via live chat. Before closure, please ensure all eligible balances have been withdrawn and that no wagers or transactions are still pending.

LuckyBet reserves the right to suspend or close accounts under the following circumstances:

• Violation of any section of these Terms and Conditions
• Failure to complete the KYC verification process within the stipulated period.
• Account inactive for more than 12 consecutive months.
• Self-exclusion request under the responsible gaming programme
• Instructions from legal authorities or regulatory bodies.

For accounts inactive for more than 12 months, LuckyBet reserves the right to deduct a monthly maintenance fee of RM5 or equivalent from the account balance until the balance reaches zero or the account is reactivated. A notice will be sent to the registered email before this fee is enforced.

The LuckyBet platform is provided on an "as is" and "as available" basis. While we strive to ensure the platform operates without interruption at all times, LuckyBet does not guarantee that our services will always be free from technical errors, outages or data corruption.

To the extent permitted by law, luckybet is not liable for:

• Financial losses arising from technical disruptions beyond our control.
• Losses resulting from the user's own negligence or actions.
• Indirect, incidental, or consequential damages arising from the use of the platform.
• Data loss resulting from device failure or the user's own internet connection.
• Third-party actions affecting platform operations.

LuckyBet's maximum liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.

LuckyBet respects your privacy and is committed to protecting your personal data in accordance with the Malaysian Personal Data Protection Act (PDPA) 2010. All data collected is used solely for the purposes stated in Privacy Policy us.

In summary, luckybet:

• Only collecting data necessary for service delivery and legal compliance.
• Storing your data on servers protected with 256-bit SSL encryption
• Not sell or disclose your personal data to third parties for marketing purposes without your consent.
• Granting you the right to access, correct or request deletion of your personal data
• Ensuring all data processing fully complies with Malaysia's PDPA requirements

For more information on how we handle your personal data, please read our LuckyBet Privacy Policy in full.

LuckyBet reserves the right to modify these Terms and Conditions at any time. Any material changes will be communicated to members via registered email or in-platform notification at least 7 days before taking effect, unless immediate changes are required for security or legal compliance reasons.

Continued use of the LuckyBet platform after the effective date of any amendment constitutes acceptance of the revised terms. You are encouraged to review this page periodically to ensure you are always aware of the latest terms.

These Terms and Conditions are governed by the laws of Malaysia. Any dispute arising from or related to these Terms shall first be resolved through good-faith negotiation. Should negotiation fail, the parties agree to submit to the exclusive jurisdiction of Malaysian courts.